Please read these Terms & Conditions carefully before using our website, ICTKeepers.com. By accessing or using our website, you agree to comply with and be bound by these terms. This policy governs your use of our services, including purchases, returns, shipping, and payment methods. If you have any questions, feel free to contact us at pam@ictkeepers.com.
Processing Time: Orders are processed within 1-2 business days. Actual processing times may vary depending on the item and current demand.
Estimated Shipping Times:
Please note that actual delivery times will vary based on the shipping method chosen at checkout and external factors such as shipping carrier delays or holiday schedules.
International Shipping: At this time, we do not offer international shipping.
Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for delays caused by customs.
All payment information is secured via a third-party payment processor, ensuring that your payment details remain protected. ICT Keepers does not store or receive your credit card information directly. For added security, we only use trusted payment gateways.
For further details on payment security, please review our Privacy Policy or contact us at pam@ictkeepers.com.
At ICT Keepers, we strive to ensure customer satisfaction. We gladly accept returns, exchanges, and cancellations under the following conditions:
Refund Requests: Buyers must contact us within 3 days of delivery to initiate a return or refund request.
Shipping for Returns: Buyers are responsible for return shipping costs. Items must be shipped back within 7 days of delivery in their original condition.
Request a Cancellation: Cancellations must be requested before the item has shipped.
Because of the nature of the following items, we cannot accept returns unless they arrive damaged or defective:
If the item is not returned in its original condition, the buyer is responsible for any loss in value, which may affect the refund or exchange eligibility. Please ensure all returned items are well-packaged to prevent damage during transit.
For exchanges, please contact us at pam@ictkeepers.com to discuss available options. Exchanges are processed once the original item is returned to us in its original condition.
We are not accepting custom or personalized orders at this time. All items listed on ICTKeepers.com are pre-designed with local Kansas themes and products.
We are happy to provide quotes for wholesale buyers. If you are a retailer or gift shop interested in stocking ICT Keepers products, please contact us directly at pam@ictkeepers.com for more information.
While we strive to ensure the accuracy and completeness of product descriptions, images, and prices on our website, ICT Keepers is not liable for any inaccuracies, errors, or omissions that may occur. We reserve the right to correct any errors or update information at any time without prior notice.
These Terms & Conditions are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. By using this website, you agree to submit to the jurisdiction of the state of Kansas for any legal disputes arising out of or related to your use of this website or its products.
If you have any questions about these Terms & Conditions, your order, or general inquiries, please contact us via email at pam@ictkeepers.com.
Last Updated: March 2025