FAQ - Frequently asked Questions.
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FAQ
Orders are typically processed within 1-2 business days, but this can vary based on the item and demand. After processing, shipping times usually take 3-5 business days within North America.
Currently, we only ship within North America. Unfortunately, international shipping is not available at this time.
Yes, once your order has shipped, you will receive a confirmation email with tracking details. This allows you to monitor the status of your shipment.
We accept major credit/debit cards and PayPal (where applicable). All payment information is secured through trusted third-party payment processors.
Yes, we use third-party payment gateways to ensure your payment information is protected. We do not store or receive any credit card information directly.
We gladly accept returns, exchanges, and cancellations. Please contact us within 3 days of delivery for return requests, and ensure items are shipped back within 7 days of delivery. Buyers are responsible for return shipping costs.
Unfortunately, we cannot accept returns on custom or personalized items, perishable products, digital downloads, intimate items (for hygiene reasons), or sale items unless they arrive damaged or defective.
Yes, you can request a cancellation as long as your item has not yet been shipped. Please contact us as soon as possible if you wish to cancel.
We recommend machine washing your t-shirt inside out with cold water. For best results, avoid high heat drying and iron on a low setting if needed.
At this time, we do not accept custom or personalized orders. However, we do offer a wide range of Wichita and Kansas-themed merchandise.
Yes! We are happy to provide quotes for wholesale buyers. If you're a retailer interested in stocking our products, please contact us for more information.
Our t-shirts are generally available in basic men’s cut sizes. We offer sizes up to 3XL, and larger sizes may be available upon request.
While we currently do not accept personalized decal orders, we offer a wide selection of pre-designed decals that celebrate Wichita and Kansas.
If your item arrives damaged, please contact us within 3 days of delivery at pam@ictkeepers.com. We will work with you to arrange a return, exchange, or refund.
For any questions, concerns, or support regarding your order, feel free to email us at pam@ictkeepers.com, and we will respond as soon as possible.