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Terms & Conditions

Terms & Conditions


Processing time. Estimated shipping times North America: 3-5 business days.Actual delivery time will depend on the shipping method you choose. Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for delays due to customs.

Payment options

Payment information is secured by a third party and will never receive your credit card information.

Returns & exchanges

We gladly accept returns, exchanges, and cancellations; Buyer is required to contact us before returning any order or part of order. 

Refunds: Contact us at pam@ictkeepers before returning any item for exchange or refund. Buyer is reponsible for shipping costs on refunds.
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation: before item has shipped
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please email us at

Custom and personalized orders

We cannot accept custom or personalized orders at this time.

Last updated on Apr 27, 2019

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